Use the FullTech Support Portal to find help articles, submit support requests, and check the status of your tickets.
Sign in first
Go to the FullTech Support Portal and sign in with your work email address.
Signing in helps you access articles and support options that may be specific to your organization.
Search for help articles
Before opening a ticket, try searching the Knowledge Base.
Good things to search for include:
- The app name, such as Outlook, Teams, Gmail, or OneDrive
- The task, such as reset password or set up MFA
- The error message you are seeing
- The device type, such as Mac, Windows, iPhone, or printer
If you do not find what you need, try a shorter search term.
Submit a support request
If you still need help, select Submit a request.
Include:
- A short subject
- What you were trying to do
- What happened instead
- The app, website, or device involved
- Any error message
- Whether the issue affects only you or multiple people
- Screenshots, if helpful
Do not include passwords, MFA codes, credit card numbers, or other sensitive information.
Check your existing tickets
After signing in, open your profile menu and go to Requests or My activities.
From there, you can:
- View open tickets
- Check ticket status
- Read replies from FullTech
- Add updates or screenshots
- Review solved requests
Replying to tickets
You can reply from the portal or by email.
If other people are copied on the ticket, only include information that everyone copied should be allowed to see.
When to open a new ticket
Open a separate ticket for each separate issue or request.
For example, create one ticket for an Outlook issue and a different ticket for a printer request. This helps FullTech route and resolve each request properly.
Urgent issues
If something is urgent, explain the business impact in the ticket.
Examples:
- Multiple users cannot work
- Email is down
- A device is lost or stolen
- You clicked a suspicious link
- A deadline or business-critical task is blocked
Quick tips
- Search the Knowledge Base first.
- Sign in before submitting a request.
- Use one ticket per issue.
- Include screenshots when useful.
- Do not share passwords or MFA codes.
- Add business impact when something is urgent.